19 February 2011

IBM i Access 7.1 installation hangs indefinitively with a Windows Installer Coordinator window


If you’re trying to install IBM i Access 7.1 on a Windows Server 2008 R2 based Remote Desktop Session Host (RDS), formerly known as Terminal Server, you’ll most likely encounter this issue.
A window titled “Windows Installer Coordinator” will pop up behind the IBM i Access 7.1 Installer (hidden until you click on it in the task bar). This “Windows Installer Coordinator” will run indefinitively, without ever successfully installing the application.
Thanks to a helpful guy from IBM Software Support Austria, i now have a solution to this issue. It’s caused by a new feature in WS08R2 RDS.
It’s called Windows Installer RDS Compatibility. If this feature is enabled, IBM i Access 7.1 will not install successfully, and hang at the “Windows Installer Coordinator” window.
To successfully install IBM i Access 7.1 on a Windows Server 2008 R2 Remote Desktop Session host, set the following DWORD registry key to 0:
HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows NT\Terminal Services\TSAppSrv\TSMSI\Enable
It’s possible that not all keys exist – in my case, the TSAppSrv and TSMSI keys didn’t exist yet – you have to create them manually. After creating this key, you can rerun the installation – a reboot is not necessary.
Posted by at

16 comments:

  1. BubiFebruary 19, 2011 at 5:34 PM

    useful info,thanks

    ReplyDelete
  2. Benny LavaFebruary 19, 2011 at 7:05 PM

    very technical stuff =)

    http://benny-lava.blogspot.com/

    ReplyDelete
  3. obiFebruary 19, 2011 at 8:49 PM

    nice to know, thanks for sharing.

    ReplyDelete
  4. ThuganomicsFebruary 20, 2011 at 1:31 AM

    i hope they know about the problems

    ReplyDelete
  5. D.February 20, 2011 at 1:53 AM

    Windows rules the market man

    ReplyDelete
  6. D22 ZoneFebruary 20, 2011 at 9:33 AM

    Ahh never really experienced any IBM software products! They sound abit tricky! Thanks for sharing!

    ReplyDelete
  7. systemAdminFebruary 20, 2011 at 10:39 AM

    I wonder why they make everything so complicated...why not make it so everything just works?

    ReplyDelete
  8. Aaron M. GipsonFebruary 20, 2011 at 10:43 AM

    I could never figure out why Microsoft's OS's for servers gave you more headaches than the standard workstation builds. Good tip, I will definitely use this if I run into it!

    ReplyDelete
  9. Jazz bazookaFebruary 20, 2011 at 10:49 AM

    nice info

    ReplyDelete
  10. AnonymousFebruary 20, 2011 at 1:49 PM

    This is information that's good to know just in case.

    ReplyDelete
  11. Strictly BusinessFebruary 20, 2011 at 2:28 PM

    i shall bookmark this
    strictly business

    ReplyDelete
  12. GFebruary 20, 2011 at 4:24 PM

    cool tip - cheers for the heads up

    ReplyDelete
  13. AnonymouseFebruary 20, 2011 at 5:54 PM

    i personally have no need for this info right now, but i appreciate you taking the time to write it.

    ReplyDelete
  14. SkyBlueFebruary 20, 2011 at 9:18 PM

    this sounds a little complicated...is the software itself worthy to install? what is new about it?

    http://skybluetrading.blogspot.com/

    ReplyDelete
  15. T. BanacekFebruary 20, 2011 at 9:53 PM

    Now watch, I'll actually have to use this someday.

    ReplyDelete
  16. AnonymousFebruary 21, 2011 at 5:22 AM

    New follower here. Definitely a good blog with some great technical information!

    ReplyDelete

Subscribe to: Post Comments (Atom)